Vault to
your door
Every order leaves our vault in Brighton packed for the worst the postal network can throw at it, tracked end to end and insured for its full value. Here is exactly how, when and at what cost we ship.
Services and rates
Fully tracked and signed for, insured up to £150.
Signature on delivery, insured up to £750. Free on orders over £250.
Tracked to the door. Import duties payable by the recipient.
Tracked and insured. Import duties payable by the recipient.
Rates shown per order, not per card.
Dispatch
Orders placed before 2pm (UK time) on a working day are packed and dispatched the same day. Orders placed after 2pm, at weekends or on UK bank holidays leave the vault on the next working day. You will receive a tracking number by email as soon as your parcel is scanned by the carrier.
Packaging
Every slab is bagged, sandwiched between rigid board and taped into a corner-protected box with void fill. Multi-slab orders are individually wrapped so cases cannot rub against each other in transit. Outer packaging is deliberately plain — nothing on the box indicates the value of the contents.
Insurance and loss
All shipments are insured to at least the order value. If a parcel is confirmed lost by the carrier we will replace the item where stock allows, or refund you in full including postage. Claims can only be opened once the carrier's investigation window has passed (10 working days UK, 20 working days international).
Damage in transit
Inspect your order on arrival and photograph the packaging before fully unpacking it. Report any damage within 48 hours of delivery with those photos attached and we will resolve it — repair, replacement or refund — at no cost to you.
Customs and import charges
We ship from Brighton, United Kingdom. Orders outside the UK may attract import VAT, duty or a handling fee set by the destination country. These charges are not included in our prices and are the responsibility of the recipient. We declare every parcel accurately and cannot mark orders as gifts.
Addresses
We ship to the address supplied at checkout. Please check it carefully — once a parcel has been dispatched we cannot redirect it. If an order is returned to us as undeliverable we will refund the item value; the original postage is non-refundable.
Returns
UK and EU customers may cancel within 14 days of delivery for any reason. Slabs must be returned unopened and undamaged, in their original case, using a tracked service. Once received and checked we refund the item value within 5 working days. Return postage is paid by you unless the item was damaged or not as described.
Questions
If anything about your delivery is unclear, get in touch before you order — we would rather answer a question than resolve a problem.
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